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Searching for a record that I am sure exists in Geneanet

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svcosta2000
male
Berichten: 4
I am new in this Premium Geneanet and I'm lost with this system.
A few months ago, I received an alert e-mail where a name of my interest was there.
Now I tried to find this person and although I type the last and the first name, the result says the it was not found!
I have tried to search all the items that exist when one scrolls down the "Search" tab and nothing was found.
Checking the alert email I am not able to open it anymore because the contents are no more available.
I ask myself if it is worth to be a Premium member since nothing works.
Any hint how this system can work in a friendly way?
zanzigirl
zanzigirl
Volunteer moderator
Berichten: 15220
Hello,

The data may have been deleted by the tree's owner, there's nothing Geneanet can do about that...

Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
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