How to contact geneanet regarding my account

[dagostinid]

I have tried everything to get in contact with someone to look at my membership and being charged $161.70 Cdn in Dec. 2,2018. Could an administrator please contact me.

[jyb]

We can't find any payment from you and you have not been charged by Geneanet. Please verify your bank account.

[swamp9]

Hi
My name is Linda McManus and I am a new member but I do not have anything that shows that I have paid for the $50.00 Premium Subscription or if you have received it

Thank You

[jyb]

You have 2 Geneanet acounts: "swamp9" and "teapot1". You did not pay any subscription with these accounts.

[femuse]

.... this website is very clunky and non-responsive a lot of the time

.... i would love to stay but not if i can't create and update a family tree

If geneanet wants to keep you, they should refer you to the French language side, where you will find more to read about starting a tree.

[if needed, use google translate]

About 2 dozens of URL, among others:

Créer votre arbre / Create your tree:
https://www.geneanet.org/aide/creer-votre-arbre

it's here:

FAQ sur les arbres / FAQ on trees
https://en.geneanet.org/forum/viewtopic.php?f=11&t=574496

[zanzigirl]

Hello Steven,

It's a problem that happens sometimes at the creation of a tree. The solution is simple: delete your tree and start again.

https://my.geneanet.org/arbre/delete.php

Claudine

[jyb]

@wyatt1970: I have reinitialized your family tree. Please click the following link to create your family tree: https://en.geneanet.org/create-your-family-tree/

[jyb]

I have answered your Ticket Contact.

[jyb]

I have answered your Ticket Contact and you have read it. Please see attached screenshot.

Here is the answer again:

As it is said in the General Terms and Conditions of Sale and on the Premium subscription page, the refund is not possible: "I accept and agree to be bound by the General Terms and Conditions of Sale. In accordance with article L.121-21-8 1 and 13 of the French Consumer Code , the right of cancellation may not be exercised for contracts to supply services fully executed before the end of the cancellation period where the contracts to supply containing digital content on a non-material medium and where performance has begun after prior express consent from the consumer and the express waiver of his right of cancellation. The User formally acknowledges and accepts that, in all cases where he expressly accepts the execution of the Service or uses the Service, and expressly waives his right of cancellation before expiry of the cancellation period, he will not legitimately be able to invoke this right."

We suggest that you import your family tree to Geneanet via a GEDCOM file, then automatically compare it to the Geneanet database at https://en.geneanet.org/compare/

Your Premium subscription will not be automatically renewed.

Your Premium subscription will expire on January 13, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

Best wishes,
Jean-Yves Baxter
Geneanet

[jyb]

I have answered all the email messages you sent to me.

[chaspee]

Have been searching for days for a pointer or solution. I like some parts of this very much, but I am very frustrated that I can not find a way to import your alerts into my tree Where is the save to my tree button at this site ? You send me lots of hints with no easy way to save If anyone knows the solution please let me know at [email protected]

[jyb]

Hints must be manually copied to your family tree.

[edwardn]

Hi Pat,

Depends on what you are looking for I guess.
When I type your name GNN gives me this:
https://nl.geneanet.org/fonds/individus/?nom=pichler&ignore_each_patronyme=&prenom=&prenom_operateur=or&ignore_each_prenom=&profession=&ignore_each_profession=&nom_conjoint=&ignore_each_patronyme_conjoint=&prenom_conjoint=&prenom_conjoint_operateur=or&ignore_each_prenom_conjoint=&place__0__=&voisinage=&ignore_each_place=&zonegeo__0__=&country__0__=&region__0__=&subregion__0__=&place__1__=&zonegeo__1__=&country__1__=&region__1__=&subregion__1__=&place__2__=&zonegeo__2__=&country__2__=&region__2__=&subregion__2__=&place__3__=&zonegeo__3__=&country__3__=&region__3__=&subregion__3__=&place__4__=&zonegeo__4__=&country__4__=&region__4__=&subregion__4__=&type_periode=between&from=&to=&exact_day=&exact_month=&exact_year=&nom_pere=&ignore_each_patronyme_pere=&prenom_pere=&prenom_pere_operateur=or&ignore_each_prenom_pere=&nom_mere=&ignore_each_patronyme_mere=&prenom_mere=&prenom_mere_operateur=or&ignore_each_prenom_mere=&with_parents=0&go=1&size=20

Edward

[edwardn]

Hi Pat,

I'm sure members and moderators of Geneanet would love to help you in your search if they can.
If you could give us a bit more info like name of your dad, place of birth, marriage maybe. That would help a lot.

Edward

[edwardn]

Hi Pat,

I'm not used to do searches in the UK but here on Geneanet I found this:
https://gw.geneanet.org/sherrylee?lang=en&n=sussams&oc=0&p=herbert+frank+patrick&type=tree

And since you are a premium member you can also look at the links of Rootspoint and Familysearch:
https://en.geneanet.org/fonds/individus/?country__0__=&country__1__=&country__2__=&country__3__=&country__4__=&exact_day=&exact_month=&exact_year=&from=&go=1&ignore_each_patronyme=&ignore_each_patronyme_conjoint=&ignore_each_patronyme_mere=&ignore_each_patronyme_pere=&ignore_each_place=&ignore_each_prenom=&ignore_each_prenom_conjoint=&ignore_each_prenom_mere=&ignore_each_prenom_pere=&ignore_each_profession=&nom=sussams&nom_conjoint=&nom_mere=&nom_pere=&place__0__=&place__1__=&place__2__=&place__3__=&place__4__=&prenom=Herbert+frank+patrick&prenom_conjoint=&prenom_conjoint_operateur=or&prenom_mere=&prenom_mere_operateur=or&prenom_operateur=or&prenom_pere=&prenom_pere_operateur=or&profession=&region__0__=&region__1__=&region__2__=&region__3__=&region__4__=&size=20&subregion__0__=&subregion__1__=&subregion__2__=&subregion__3__=&subregion__4__=&to=&type_periode=between&voisinage=&with_parents=0&zonegeo__0__=&zonegeo__1__=&zonegeo__2__=&zonegeo__3__=&zonegeo__4__=
Scroll down and you'll see 2 documents named 'colgnecm1824705' with your father's name and 2 with I presume your grandfather's name.

Hope this gets you up and running,

Edward