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multiple family trees

theresalelong1
female
Berichten: 1
Stamboom : Grafisch
Stamboom bekijken
I desperately need help. I have multiple trees which is accidental and i can not access any of them.

zanzigirl
zanzigirl
Volunteer moderator
Berichten: 4507
Hello,

At the moment, you're on your theresalelong1 tree, I can see another tree with your name:

https://gw.geneanet.org/theresalelong (without the 1)

To access the other account, first log out: click on your username in the top right corner, then click log out.

Then go to the following page:

https://en.geneanet.org/connexion/

Sign in (not up!) with the appropriate identifiers. If you have forgotten your password, click "forgot password" to reset it.

Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

theresalelong
female
Berichten: 3
Stamboom : Grafisch
Stamboom bekijken
Hi Claudine I have tried all these things and am just going around in circles. I now have too many accounts and only want one. I am afraid to delete anything as I have hundreds of names on one account with many years of research. I cant seem to access them.

zanzigirl
zanzigirl
Volunteer moderator
Berichten: 4507
What are your other accounts?
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

theresalelong
female
Berichten: 3
Stamboom : Grafisch
Stamboom bekijken
Dear Claudine,

Thank you so much I have managed to access my main account with your advise theresalelong. I need to delete theresalelong1 but am afraid it will affect the other account, can i merge them, is the same info in both accounts.

zanzigirl
zanzigirl
Volunteer moderator
Berichten: 4507
You can't merge two trees or accounts, but you can delete one account without affecting the other.

To delete your theresalelong1 account, you have to sign in first, then:

1- delete your tree:

https://my.geneanet.org/arbre/delete.php

2- delete your account:

https://en.geneanet.org/mon_compte (bottom left of the page)

Make sure you are on the right account before deleting anything: check the username in the top right corner.

Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

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