multiple family trees
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- Berichten: 1
- Invulmodus : grafisch
- Stamboomnavigatie : grafisch
- Stamboom bekijken
I desperately need help. I have multiple trees which is accidental and i can not access any of them.
Hello,
At the moment, you're on your theresalelong1 tree, I can see another tree with your name:
https://gw.geneanet.org/theresalelong (without the 1)
To access the other account, first log out: click on your username in the top right corner, then click log out.
Then go to the following page:
https://en.geneanet.org/connexion/
Sign in (not up!) with the appropriate identifiers. If you have forgotten your password, click "forgot password" to reset it.
Best,
Claudine
At the moment, you're on your theresalelong1 tree, I can see another tree with your name:
https://gw.geneanet.org/theresalelong (without the 1)
To access the other account, first log out: click on your username in the top right corner, then click log out.
Then go to the following page:
https://en.geneanet.org/connexion/
Sign in (not up!) with the appropriate identifiers. If you have forgotten your password, click "forgot password" to reset it.
Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
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- Berichten: 3
- Invulmodus : grafisch
- Stamboomnavigatie : grafisch
- Stamboom bekijken
Hi Claudine I have tried all these things and am just going around in circles. I now have too many accounts and only want one. I am afraid to delete anything as I have hundreds of names on one account with many years of research. I cant seem to access them.
What are your other accounts?
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
-
- Berichten: 3
- Invulmodus : grafisch
- Stamboomnavigatie : grafisch
- Stamboom bekijken
Dear Claudine,
Thank you so much I have managed to access my main account with your advise theresalelong. I need to delete theresalelong1 but am afraid it will affect the other account, can i merge them, is the same info in both accounts.
Thank you so much I have managed to access my main account with your advise theresalelong. I need to delete theresalelong1 but am afraid it will affect the other account, can i merge them, is the same info in both accounts.
You can't merge two trees or accounts, but you can delete one account without affecting the other.
To delete your theresalelong1 account, you have to sign in first, then:
1- delete your tree:
https://my.geneanet.org/arbre/delete.php
2- delete your account:
https://en.geneanet.org/mon_compte (bottom left of the page)
Make sure you are on the right account before deleting anything: check the username in the top right corner.
Claudine
To delete your theresalelong1 account, you have to sign in first, then:
1- delete your tree:
https://my.geneanet.org/arbre/delete.php
2- delete your account:
https://en.geneanet.org/mon_compte (bottom left of the page)
Make sure you are on the right account before deleting anything: check the username in the top right corner.
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.