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Raw DNA Upload Error

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rkreklow
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Raw DNA Upload Error

Bericht door rkreklow »

When trying to upload Build 37 Concatenated Raw Data from FTDNA to Geneanet I get an error message which says to try again. Any help would be appreciated. Thank you.
johnstorch65
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I am having the same issue. Downloaded the FTDNA autosomal Build 37 Concatenated. Uploading as .csv.gz file.
jyb
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Re: Raw DNA Upload Error

Bericht door jyb »

I have asked the technicians to have a look. Can you please attach a screenshot of the error message?
Best wishes,

Jean-Yves BAXTER
GeneaNet

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johnstorch65
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Attached image...
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Was using Chrome in this instance...
Was using Chrome in this instance...
jyb
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Re: Raw DNA Upload Error

Bericht door jyb »

Thank you!
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
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alyssatf
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I am having the same issue.
jyb
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Re: Raw DNA Upload Error

Bericht door jyb »

The problem has been fixed. Could you please try again?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
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johnstorch65
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Got one step further. Now getting this message. Verified with fresh download from FTDNA. It is ...csv.gz
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New Message.JPG
jyb
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Re: Raw DNA Upload Error

Bericht door jyb »

Can you please send the file to [email protected]? (please give your Geneanet username in the message)
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

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alyssatf
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I attempted to upload again, and received the same error response that johnstorch65 received on his second attempt.
jyb
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Re: Raw DNA Upload Error

Bericht door jyb »

The technicians are working on it and I'll come back to you as soon as it is fixed.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
jyb
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Re: Raw DNA Upload Error

Bericht door jyb »

There's a problem with the zip file format from FTDNA since some days and the technicians are working on it.

Please unzip your DNA raw file then import it to Geneanet at https://en.geneanet.org/dna/upload/

It should work!
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
johnstorch65
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That worked this time. I had tried it early on but it did not work then. Looks like we're OK now. Thanks for your help...
jyb
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Re: Raw DNA Upload Error

Bericht door jyb »

Great! Thank you for your patience.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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