Hi,
I have been unable to upload an Ancestry DNA file or a myHeritage DNA file. I have tried on different days. It doesnt seem to work
I have reviewed the help and am following all the steps.
Note: I tried using Chrome. It gave the same error
Thanks,
Caroline
Unable to upload DNA
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- Administrator
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Be sure that you upload the zip file you have downloaded from MyHeritage. You must not unzip the file.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
-
- Berichten: 3
I just tried again today from Ancestry with a brand new zip file from today. I am still getting an error.
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- Administrator
- Berichten: 8165
- Invulmodus : grafisch
- Stamboomnavigatie : tekstueel
- Stamboom bekijken
Can you please attach a screenshot of the error message?
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
-
- Berichten: 3
-
- Administrator
- Berichten: 8165
- Invulmodus : grafisch
- Stamboomnavigatie : tekstueel
- Stamboom bekijken
Please send your file to [email protected] and I'll have a look.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips